There?s a new paper out in the latest edition of Government Information Quarterly which takes a look at how Canadian business managers feel about interacting with government electronically.
It?s co-written by Christopher Reddick of the University of Texas at San Antonio and Jeffrey Roy of Dalhousie University in Halifax. Their abstract:
This paper examines business perceptions and satisfaction with e-government. Survey data is analyzed from businesses across Canada to determine their use of e-government and their perceived satisfaction with this technology for public service delivery. There are three research questions of this paper: 1) Are there significant differences for businesses that use the internet to contact government compared to those that do not? 2) Is there is a relationship between having a more positive perception overall by business of government and e-government satisfaction? and 3) Is there a relationship between businesses having input into regulatory changes, essentially being inclusive of business in the regulatory process, and e-government satisfaction? The results from the statistical models indicated that all three questions were confirmed. The findings of this study imply that governments should try to understand the business environment. A more positive attitude by business towards government, and being more inclusive of business in regulatory changes, leads to greater e-government satisfaction.
When the authors talk about e-government, they are talking about the electronic or online delivery of services, regulation, information gathering, information dissemination by all three levels of government. They take particular note of the Canada Revenue Agency and Industry Canada at the federal level, of municipal initiatives in Toronto and in Edmonton and at inter-governmental initiatives such as BizPal.?
The paper is based on a survey of Canadian businesses that was on the spring of 2010.
Some interesting tidbits that stood out for me:
- 60% of male business managers said their business did not use the Internet to contact any level of government. Wow. Female business managers were much more likely to use e-government programs than male managers.
- Those in the health, education or social services sector used e-government way more than those in other sectors.
- In order of most frequently used method that businesses use to interact with government: Phone, mail, then Internet.
- Business managers were asked if they agree with this statement: ?My business gets good value for its tax dollars? and rank their level of agreement on a scale of 1 to 5, 5 being ?strong agree? and 1 being ?strongly disagree?. Most, or 36 per cent of respondents, picked 3. Right in the middle. But 28.5 per cent picked 4 or 5 meaning they agreed with the statement while 35.5 per cent picked 1 or 2 which means about one-third of business managers in this country think the taxes they pay are a rip-off.
- Denmark, apparently, is leading the way when it comes to e-governance and, in fact, plans to make the state officially paperless by 2015 with laws that will require all citizens and businesses to interact with the government of Denmark online only.
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Categories: Politics
Source: http://blogs.canoe.ca/davidakin/politics/women-more-than-men-tend-to-use-online-government-services/
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