When you run and operate a home business in Direct Sales, you need to be really conscious of the type of customer service that you give to others who come into contact with you and your business. Unlike big brick and mortar retail type of stores, you have no one else to blame if poor customer service is given to your party hosts and customers.
It is a proven fact that people will purchase products and services from party plan consultants who they feel comfortable with, who treat them well, who consistently contact them and with who they make a personal connection with.
Today I would like to share with you, several ways that you can make your party hosts and customers feel special and important, to you and your home business.
1. If you are utilizing email to stay in touch with your business associates, party hosts, customers and/or downline team, it is important that you answer those emails in a timely manner. When people contact you via email regarding business matters, they don?t want to be left hanging for days on end. Business emails should be answered in a minimum of 24 hours unless it is the weekend.
2. When you are corresponding with business associates and clients via telephone, it is important to do so when you are not feeling rushed. In addition, background noise should be kept to a minimum. In other words, customers deserve more than two minutes of your time and they should be able to talk to you without a screaming spouse or kids in the background. Those who you speak to via telephone deserve your undivided attention when you are speaking to them about business matters.
3. It is important to try to make a personal connection with your party hosts and customers. I like to ask them a few questions and I really try to act interested in their answers. You could talk about marriage, children, sports, hobbies, food, whatever?just try to make a personal connection with them so that they feel comfortable in working with you.
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Source: http://wahm-articles.com/blog/2012/09/customer-service-is-the-heart-of-a-direct-sales-home-business/
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